Service Excellence Associate

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $40,000 - $55,000
Job Summary

We are seeking a Customer Service Officer to join our team in providing exceptional customer experience and ensuring the smooth operation of our facility. As a key member of our team, you will be responsible for greeting members, responding to inquiries, and performing various administrative tasks.

This is a casual position with opportunities for part-time work. We offer competitive hourly rates, superannuation, and other benefits.

About the Role

The Customer Service Officer will be the first point of contact for customers, providing sales solutions, conducting centre tours, and promoting available programs and services.

You will work closely with Duty Managers to ensure seamless service and efficient operations of the facility.

  • Provide customers with sales solutions when enquiring about memberships and programs.
  • Conduct centre tours with prospective members.
  • Follow up customers and members as required.
  • Promote available programs and services.
  • Accurately receipt, process, and balance customer payments.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Previous experience in a similar role is advantageous.
  • Holding HLTAID009 Provide Cardiopulmonary Resuscitation and HLTAID011 Provide First Aid certifications.
Benefits

As a valued member of our team, you will enjoy:

  • Flexible working and rostering arrangements.
  • Opportunities for career development and growth.
  • Free access to gyms, recreation, and aquatics centres across the state.
  • Free access to the Virtual Y – online health and wellness.
Contact Information

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please click the Apply button now.

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