Service Deployment Engineer

7 days ago

Brisbane, Queensland, Australia beBeeFieldTechnician Full time $65,000 - $75,000
High-Speed Internet Installation Specialist

We are seeking highly skilled professionals to install and maintain cutting-edge network technologies in multi-tenant buildings. As a High-Speed Internet Installation Specialist, you'll be hands-on with the latest fiber optic and wireless technologies.

Key Responsibilities:
  • Install high-speed internet equipment, including 60GHz mmWave wireless backhauls and WiFi 6 routers.
  • Set up in-unit internet connections, including running cables and configuring equipment.
  • Conduct regular site inspections and resolve network issues to ensure optimal performance for customers.
  • Track and document installation and maintenance tasks using our proprietary platform.
Network Installations and Maintenance

Perform installations, maintenance, and repairs of high-speed internet services in multi-tenant buildings and individual customer apartments.

  • Adhere to industry quality standards, policies, and procedures.
  • Address customer questions and concerns with a courteous and professional approach.
  • Perform basic configuration and setup of routers, switches, and Network Termination Devices (NTDs).
  • Maintain and repair network outages in the backhaul network.
  • Identify and address potential performance bottlenecks in the network.
  • Complete all necessary installation and repair paperwork and documentation.
  • Troubleshoot and resolve physical layer problems with radio frequency (RF) links and IP network issues.
  • Determine the necessary tools and gear for scheduled installations and ensure they are on site.
  • Ensure cleanliness post-installation by removing boxes, cable pieces, and dust.
  • Safely climb ladders and work in elevated positions as required.
  • Provide prompt responses to network issues and conduct preventative or proactive network repairs outside of normal business hours when required.
  • Notify appropriate parties immediately of any issues that may affect efficient operations.
Skills and Qualifications
  • Experience in telecommunications or networking, particularly in fiber optics, PoE, and WiFi 6 technology.
  • Hands-on experience installing and maintaining RF equipment, including Point-to-Point (PtP) and Point-to-Multipoint (PtMP) wireless links.
  • Familiarity with tools like crimpers, network testers, and diagnostic equipment.
  • BASIC understanding of networking protocols and equipment configuration.
  • ACMA Open Cabling License is mandatory.
  • Strong problem-solving skills and the ability to troubleshoot issues independently.
  • Excellent communication skills to explain technical details to customers and collaborate with internal teams.
  • Driver's license is required as you will be traveling between sites.

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