Motor Vehicle Assessor
1 month ago
About the Role
We are seeking a skilled Motor Vehicle Assessor to join our team at Allianz Australia Services Pty Ltd.
As a Motor Vehicle Assessor, you will be responsible for completing assessments of motor vehicles in either repair cost or total loss, and providing customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
Key Responsibilities
- Comply with motor assessing process, guidelines, allowances, parts policy, severity coding requirements and repairer standards.
- Apply repair cost benchmarking, alternative parts reporting, and scorecards to improve repairer performance.
- Contribute to improving the customer service of Selected and non-Selected repairers.
- Complete total loss reports within 24 hours of assessment.
- Understand customer insights and feedback, and act to put the best interests of our customers at the heart of everything we do.
About You
- Trade qualifications as a Panel Beater, Spray Painter, or Motor Mechanic.
- Ideal experience as a repair estimator, as well as a qualified Panel Beater and/or Spray Painter.
- An understanding of motor vehicle repair techniques and experience quoting damaged vehicles.
- Current Driver's License.
- Well-developed computer skills, excellent organisation and time management skills.
- Previous experience in Motor Vehicle assessing practices (desirable).
What's on Offer
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
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