Healthcare Information Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $110,000
Empowering Healthcare Decisions

Pfizer's Medical and Safety team aims to connect evidence-based medical decision support with colleagues and stakeholders, enabling better health and treatment outcomes.

We empower healthcare decisions regarding the safe and appropriate use of medicines for patients.

Key Responsibilities:

  • Provide professional first-line support to healthcare professionals and consumers via inbound call centers for medical information and in-house patient support programs.
  • Support medical information content strategists, customer experience managers, and channel leads in implementing and testing tactics associated with customer experience, channel, and content operational efficiency.
  • Deliver accurate and balanced query responses to internal and external customers via researching medical information from local and global databases.
  • Identify adverse events and product complaints and handle them according to processes.
  • Exhibit a broad knowledge of customer-facing functions at Pfizer and onboard customers to their preferred Pfizer channels.

Qualifications:

  • Bachelor's degree or life science degree (B.Pharm or M.Pharm preferred).
  • 1-2 years of experience in medical information or relevant work experience in patient/health counseling or drug information.
  • Strong oral and written communication skills.
  • Excellent customer service call handling skill.
  • Good working knowledge of Microsoft Word, PowerPoint, and Excel.

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