High-Impact Technical Support Role

5 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $120,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our APJ Performance Support team, you will play a crucial role in ensuring seamless experiences for enterprise customers.

Key Responsibilities:
  • Handle complex performance-related incidents
  • Troubleshoot and optimise web application performance
  • Review and analyse large log files to identify patterns and provide effective resolutions
  • Collaborate with internal teams to drive resolutions
Requirements:

To be successful in this role, you will require:

  • Customer-facing Application/Technical Support experience
  • Strong background in relational databases (My SQL, Oracle, Postgres)
  • Proficiency in scripting languages (Java Script, Python, Unix Shell)
  • Solid experience with Linux/Unix or Microsoft Server
Benefits:

We offer a range of benefits including:

  • An innovative tech culture
  • State-of-the-art facilities
  • Flexible hybrid model
  • Potential for permanent conversion
What Awaits You:

As a Technical Support Specialist, you will have the opportunity to work with cutting-edge cloud platforms used by Fortune 100 companies. If you thrive in high-impact, customer-facing technical roles, this is an ideal opportunity for you.

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