Enterprise IT Support Specialist

2 weeks ago

Cleveland, Queensland, Australia beBeespecialist Full time $90,000 - $110,000
IT Infrastructure Specialist

We are seeking a skilled IT professional to manage and support our organization's end-to-end IT needs. This is a unique opportunity for someone who thrives in a dynamic environment and can handle multiple priorities independently.

About the Role:

This role will involve providing top-notch technical support to users, ensuring seamless operation of our infrastructure, and maintaining high levels of security and compliance.

Key Responsibilities:
  • End-user support: Troubleshoot hardware/software issues, install new software, assist users with access or system problems.
  • Infrastructure management: Replace and manage desktops, laptops, printers, cabling, routers/switches, etc.
  • Server & backup management: Ensure regular server backups, monitor health, and ensure data recovery readiness.
  • Network administration: Handle LAN/WAN troubleshooting, Wi-Fi support, VPN, phone systems, and internet connectivity.
  • Vendor management: Collaborate with current outsourced IT vendor to progressively take over control of systems, passwords, backups, and configurations.
  • System documentation & reporting: Maintain system inventories, passwords, process documentation, and create simple IT operational reports.
  • IT security & compliance: Implement basic IT hygiene, ensure updates, antivirus, and backup integrity.
What We Offer:

A competitive compensation package and opportunities for growth and development in a dynamic team environment.

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