Highly Skilled Demand Planner Wanted

1 week ago

Melbourne, Victoria, Australia beBeeDemand Full time $100,000 - $120,000

Our Workforce Role

We are seeking a talented individual to join our team as a Workforce Analyst. As a key member of our customer experience team, you will play a vital role in supporting the execution of our service delivery model.

About the Role

This is an exciting opportunity for someone who wants to make a difference in delivering beautiful experiences for our customers. You will be responsible for ensuring the right people are in the right place at the right time, tracking customer demand trends, identifying opportunities for service level improvement, and driving strategic objectives forward.

The Team

Our customer experience team is comprised of specialists from around the world, working together to provide 24/7 support to our users. We aim to deliver exceptional support that makes it easy for our customers to see the value in our product.

Key Responsibilities

  • Support intraday delivery and resource queue management by analysing data and providing recommendations on potential solutions.
  • Analyse customer query trends, work with other teams to drive improvements, and offer insights on how to enhance our services.
  • Collaborate with analysts, managers, and leaders to address changes or opportunities and communicate impacts to stakeholders.
  • Proactively understand customer demand vs capacity analysis and raise concerns where SLAs may be at risk.
  • Implement continuous improvement initiatives to ensure planning optimisation.

Requirements

  • 1-2 years of workforce analysis or intraday delivery experience in a contact centre/customer support environment or similar.
  • Forecasting and demand management experience using workforce management software.
  • Salesforce experience is beneficial.
  • Finance, accounting, or bookkeeping experience is advantageous.
  • Strong interpersonal, verbal, and written skills.
  • Diligence and commitment to resolving problems.
  • Initiative and self-management skills, along with flexibility.
  • Ability to work efficiently within agreed timeframes.
  • Excellent communication and teamwork skills.

Why Join Us?

We offer a diverse and inclusive environment where people respect, challenge, support, and mentor each other to achieve great things. We value personal development, innovation, and change, and celebrate them as core parts of our culture.

],

  • Demand Planner

    1 week ago

    Melbourne, Victoria, Australia Dna Talent Full time

    **Demand Planner**:**About the Company**Our client offers a very broad range of products, including garden and hand tools, clotheslines and laundry products, hoses and watering accessories, wheelbarrows, pottery and various garden décor products. They are committed to innovation, value, quality and providing the best selection of products for work and...

  • Demand Planner

    4 days ago

    Melbourne, Victoria, Australia Global Retail Brands Australia Full time $104,000 - $130,878 per year

    We are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of over 300 stores nationwide. We are actively seeking a dynamicDemand Plannersto join our amazing Planning TeamAbout the role:The Demand Planner is responsible for forecasting customer demand, optimizing...

  • Demand Planner

    1 week ago

    Melbourne, Victoria, Australia Kogan Full time

    We're searching for a commercially astute Demand Planner who wants to be part of Australia's eCommerce future. Reporting to our Head of Demand Planning, you'll play an integral role in managing accurate forecasts and replenishment plans to ensure we have optimal stock coverage to support the needs of our customers.We're looking for a team member with an eye...

  • Demand Planner

    1 week ago

    Melbourne, Victoria, Australia Jivaro Full time

    Staff discounts- Health and Wellness program- Lunch and learn sessionsOur client is seeking a highly motivated and analytical Demand Planner to join their team. As a Demand Planner, you will play a critical role in forecasting product demand, optimising inventory levels, and ensuring product availability to meet customer demand. This position offers an...

  • Demand Planner

    1 week ago

    Melbourne, Victoria, Australia Yeti Full time

    At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their...

  • Demand Planner

    4 days ago

    Melbourne, Victoria, Australia Global Retail Brands Australia Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Global Retail Brands AustraliaWe are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of over 300 stores nationwide. We are actively seeking a dynamic Demand Planner...

  • Demand Planner

    4 days ago

    Melbourne, Victoria, Australia Global Retail Brands Australia Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Global Retail Brands AustraliaWe are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of over 300 stores nationwide. We are actively seeking a dynamic Demand Planner...

  • Merchandise & Demand Planner

    1 week ago

    Melbourne, Victoria, Australia Global Retail Brands Australia Pty Ltd Full time

    Direct message the job poster from Global Retail Brands Australia We are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide and over 150 concessions globally.We are actively seeking a dynamic Merchandise & Demand Planner to join our...

  • Demand Planner

    1 week ago

    Melbourne, Victoria, Australia Milwaukee Tool Australia & New Zealand Full time

    Join to apply for the Demand Planner role at Milwaukee Tool Australia & New ZealandWho we are:Milwaukee Tools is an industry leader in the manufacturing of cordless & electric power tools, accessories, and hand tools.We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products, and exceptional people.Our culture is centered...

  • Demand Planner

    1 week ago

    Melbourne, Victoria, Australia Adore Beauty Group Full time

    Direct message the job poster from Adore Beauty GroupDemand Planner – 12-Month Parental Leave CoverWe're looking for an experienced Demand Planner to join our Planning & Supply Chain team on a 12-month maternity leave cover, commencing in July 2025.You'll be stepping into a key role at the heart of our operations—forecasting, analysing, and planning for...