Customer Service Coordinator for Heavy Truck Sales and Service

4 weeks ago


Bunbury, Western Australia CTS People Full time

About Us

">At CTS People, we're a trusted provider of heavy truck sales, finance, parts, and service in the region.

 

The Role

We're seeking a skilled Customer Service Coordinator to act as the link between our valued customers and our technical team. Reporting directly to the Service Manager, you'll ensure seamless customer service and workshop coordination.

 

  • Key Responsibilities:
  • Welcome customers, manage enquiries, and book appointments.
  • Accurately cost repair invoices for retail, fleet, warranty, and internal accounts.
  • Keep customers informed about their vehicles progress and consult on repairs or maintenance options.
  • Work closely with the Workshop Controller to allocate tasks to the technical team.
  • Liaise with fleet companies to obtain repair and service authorizations.
  • Foster positive customer relationships to encourage repeat business.

 

What We're Looking For

To excel in this role, you MUST have:

 

  • Proven Experience:
  • At least 2 years of experience in customer-facing roles in the automotive industry.
  • Outstanding Communication Skills:
  • The ability to connect with customers and explain technical details clearly.
  • Organisational Excellence:
  • Strong multitasking skills to manage a busy service department.
  • Tech Proficiency:
  • Familiarity with industry-specific software and Microsoft Office.
  • Customer Focus:
  • A positive attitude and commitment to delivering exceptional service.

 

Why Choose Us?

We offer a dynamic work environment, opportunities for career growth, and a competitive salary package.

 

Estimated Salary Range: $60,000 - $80,000 per annum, depending on experience.



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