Skilled Plumbing Specialist

5 days ago

Perth, Western Australia beBeePlumbing Full time $100,000 - $120,000

Expert Plumbing Technician Wanted

We seek a highly skilled and experienced plumbing professional to join our team. As a key member, you will play a pivotal role in providing technical support and resolving complex issues.

Key Responsibilities:

  • Act as a Subject Matter Expert for technical support, collaborating with the sales team on joint calls and resolving AS&S issues.
  • Lead the resolution of quality issues affecting installations and ensure solutions are implemented effectively.
  • Provide troubleshooting and technical solutions for customer problems raised through the sales escalation process.
  • Stay updated on industry standards and guide the business on training impacts.
    • Collaborate with product trainers to develop a comprehensive product training strategy.
    • Leverage market insights to inform training priorities and opportunities.
    • Support internal technical training and build the capabilities of the state sales and service team.
    • Deliver training initiatives to plumbers, keeping customers informed about changes in industry standards and codes.
      • Inform design specifications based on optimal technical solutions.
      • Share market insights to guide decision-making and training interventions.
      • Conduct market research and surveys to inform decision-making and guide training interventions.

Required Skills and Qualifications:

  • Passion for delivering exceptional customer experiences
  • Excellent communication and rapport-building skills
  • Advanced problem-solving and troubleshooting abilities
  • Creative thinking with a practical approach
  • Engaging presentation and group facilitation experience
  • Strong industry network and connections
  • On-the-tools experience as a plumber or similar trade
  • Technical qualification in plumbing

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