Account Engagement Specialist

1 week ago

Hobart, Tasmania, Australia beBeeClientFocussed Full time
Job Title: Service Delivery Officer

This vacancy is open to Aboriginal and Torres Strait Islander applicants, aiming to increase representation in the Australian Public Service.

We seek passionate individuals to join our Frontline Operations group.

As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, interacting with clients between 7am and 7pm to provide high quality service.

You will engage with clients over the phone to support them in meeting their tax, superannuation and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.

You will use sound judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.

You will be responsive and adaptable to changing client and business needs, managing competing priorities to deliver outcomes. You'll work collaboratively as part of a team, sharing knowledge to resolve issues and contribute to continuous improvement.

These roles may be offered on an ongoing or non-ongoing basis in multiple locations across Australia. A merit pool may be formed to fill future similar vacancies within the same metropolitan area.

Our organisation values diversity and encourages applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

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