Global Customer Success Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $180,000

Unlock the Secrets of Customer Success with Our Manager Role

We are seeking a driven and resourceful leader to join our team as a Manager for the APJ Scale Team in Customer Success. This is a unique opportunity to make a significant impact on customer retention and expansion, while also developing your leadership skills and expertise in customer relationship management.

As a key member of our Scale leadership team, you will be responsible for managing a high-performing team of Technical Success Managers based in Sydney. Your primary focus will be on helping customers unlock the full potential of our products and services, while also driving revenue growth and achieving quarterly renewal and expansion targets.

The ideal candidate will have a minimum of 10 years of experience in Customer Success or Strategy roles, including at least 2 years of people management experience. You should have a proven track record of owning and delivering targets at scale, as well as a passion for coaching and mentoring high-performing team members.

Key Responsibilities:

  • Lead a high-performing team of Technical Success Managers in Sydney
  • Develop and implement strategies to drive customer retention and expansion
  • Collaborate with cross-functional teams to evolve and scale our global service offerings
  • Work closely with sales, marketing, and product teams to gain exposure to different aspects of the business
  • Partner with customers to understand their goals and challenges, and provide tailored solutions to help them succeed

Benefits:

  • Comprehensive total rewards package consisting of base, incentives, and generous benefits
  • Private health insurance - top of the range coverage for medical and extras benefits
  • $2,800 Annual Experience Bonus - put this bonus towards an experience you've always wanted to have
  • $425 Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program
  • Commuter allowance - we take care of your public transport expenses to the office
  • Hybrid working environment - 3 days in office, 2 from home

Our Team's Favorite Perks:

  • Catered lunches in our North Sydney office
  • Well-stocked kitchen full of snacks, drinks, and other goodies

At [Company], we are committed to the inclusion of all qualified individuals. As part of this commitment, we ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please let us know.

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