Cloud Technology Specialist

4 days ago

Australia beBeeExpert Full time $120,000 - $150,000
Job Title

A highly skilled and experienced Technical Account Manager is required to join our team. The ideal candidate will have a deep understanding of Microsoft 365 and cloud ecosystems, as well as excellent business acumen.

The successful candidate will be responsible for acting as the trusted advisor and key point of contact for our enterprise customers in the APAC region. This role requires strong technical expertise, a customer-centric mindset, and excellent communication skills.

Key Responsibilities:
  1. Customer Success Ownership: Own and nurture long-term relationships with a portfolio of enterprise clients, serving as their post-sales technical and strategic consultant.
  2. Customer Lifecycle Management: Guide customers through onboarding, deployment, adoption, and renewal to ensure they extract maximum value and achieve defined business objectives.
  3. Proactive Value Delivery: Monitor customer health, usage, and satisfaction to anticipate needs; execute proactive engagement plans and recommend optimization strategies.
  4. Revenue Growth & Retention: Identify and drive upsell/cross-sell opportunities; manage renewals and negotiations; contribute to achieving net revenue retention and uplift targets.
  5. Technical Leadership: Act as the subject matter expert for Microsoft 365 and related cloud technologies; advise on best practices for configuration, security, and compliance.
Requirements:
  • Technical & Business Expertise: In-depth knowledge of Microsoft 365, Azure, Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, and a strong understanding of cloud security and compliance.
  • Customer-Centric Mindset: Experience in customer success, technical account management, or related roles in a SaaS environment, ideally with enterprise/large accounts.
  • Revenue Orientation: Proven ability to identify and close revenue growth opportunities (upsell/cross-sell), and demonstrated impact on retention and customer success metrics.
  • Strong Communication & Influence: Ability to lead strategic customer conversations, deliver high-impact presentations, and influence stakeholders at all organizational levels.
  • Analytical & Problem-Solving Skills: Skilled at using data to identify trends, root causes, and recommend solutions to maximize customer value.
  • Operational Excellence: Experience developing SOWs, participating in sales cycles, and managing account data and KPIs in CRM tools (Salesforce preferred).

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