Digital Service Deployment Specialist
3 days ago
We offer a unique opportunity to deliver cutting-edge services and solutions for Fortune 100 companies and governments worldwide. Our team creates exceptional outcomes for clients and millions of people who rely on them.
Our Victoria Ticketing Services has secured the chance to implement the next generation of myki ticketing services in Victoria, Australia. The Deployment Team is responsible for delivering new myki hardware and software into Victorian Public Transport Businesses. We are seeking experienced Deployment Experts to join our team and support the planning and management of this large-scale hardware and technology roll-out program.
As a Deployment Expert, you will play a pivotal role in implementing a seamless integration of new hardware and technology solution into the Public Transport Business. This requires a strategic thinker, detailed planner, and first-class Stakeholder Manager with excellent project management, technology implementation, training, and change management experience.
The role reports to the Manager of Deployment and is supported by a Training Manager, Hardware expert, and Change Managers. You will be required to work internally with other Delivery team leads, such as the Customer Experience Manager, Solution Delivery Manager, and within your own team, the Deployment Team. Externally, you will work with Public Transport Operator teams to drive all aspects of solution delivery and change activities.
Key Responsibilities:
- Implementation Planning: Develop and execute a comprehensive implementation plan for the hardware and technology roll-out program. Collaborate with cross-functional teams to align the implementation plan with overall business objectives.
- Project Management: Oversee the end-to-end project lifecycle, ensuring milestones are met within scope, budget, and timeline. Coordinate with internal teams and external vendors to ensure effective project execution.
- Change Management: Work with stakeholders to inform change management strategies to facilitate the smooth transition for Public Transport Operator Staff. Identify potential roadblocks and proactively address resistance to change.
- Stakeholder Engagement: Engage with key stakeholders to understand their needs and expectations. Communicate project updates, risks, and successes to both technical and non-technical stakeholders.
- Risk Management: Identify and assess potential risks associated with the implementation process. Develop mitigation plans to address identified risks and ensure minimal disruption.
- Documentation: Create and maintain comprehensive documentation related to the implementation process. Develop post-implementation reports and conduct lessons learned sessions.
Requirements:
- Bachelor's degree in business, information technology, or a related field.
- Proven experience in managing large-scale hardware and technology roll-out programs.
- Strong understanding of project management methodologies.
- Excellent use of Office tools for presentations and reports and detailed plans.
- Excellent communication and interpersonal skills.
- Familiarity with change management principles.
- Ability to navigate and lead through ambiguity.
- Strong analytical and problem-solving skills.
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