Crime Support Service Lead

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time $86,000 - $104,000

Job Description

About Victim Assist Queensland provides assistance to victims of violent crime in accordance with the Victims of Crime Assistance Act 2009. This role plays a crucial part in delivering our service, predominantly via telephone, and some face-to-face contact with victims.

The Team Leader is responsible for supervising and supporting a small team who provide information and referrals to victims of crime and assistance to agencies that support victims.

Key Responsibilities:

  • Supervises a team to provide accurate, clear and appropriate information to victims of crime and other stakeholders primarily by telephone.
  • Supports the team to maintain their well-being through promoting awareness of vicarious trauma and ensuring adequate debriefing opportunities.
  • Achieves results and performance measures using sound judgment and implementing improvements as required.
  • Understands and provides advice on complex operational policy and legislative issues relating to the provision of assistance and the administration of the Victims of Crime Assistance Act 2009.
  • Maintains a current knowledge of available services to a wide variety of clients and ensures the team makes appropriate referrals.
  • Develops effective working relationships with colleagues and external government and non-government stakeholders to ensure effective delivery of service.
  • Supports staff to deal with more complex enquiries and/or challenging behaviours from clients.

Requirements:

  • Proven leadership experience with a strong focus on teamwork and collaboration.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Strong analytical and problem-solving skills, with the ability to make sound judgments and implement improvements.
  • Knowledge of relevant policies and legislation, including the Victims of Crime Assistance Act 2009.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits:

  • Opportunity to work with a dedicated team who are passionate about supporting victims of crime.
  • Chance to develop your leadership skills and take on new challenges.
  • Flexible working arrangements, including remote work options.

What We Offer:

  • Professional development opportunities to help you grow in your career.
  • Competitive salary and benefits package.
  • Collaborative and supportive team environment.

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