Luxury Front Desk Ambassador

3 days ago


Canberra, ACT, Australia Hyatt Corporation Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Luxury Front Desk Ambassador. As part of our Front Office, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Responsibilities

  • Greet guests in a friendly and welcoming manner, making them feel at home from the moment they arrive.
  • Handle guest check-ins/check-outs efficiently and accurately, maintaining the highest standards of quality and professionalism.
  • Provide guests with information about the hotel, its facilities, and local attractions, ensuring they have an unforgettable experience.
  • Respond promptly to guest calls and requests, employing problem-solving strategies to resolve any issues that may arise.
  • Utilize hotel software and PMS systems to record guest information accurately and efficiently.

Qualifications and Skills

  • Good computer skills and knowledge of Opera or similar hotel management systems.
  • Ability to work under pressure and maintain a positive attitude in fast-paced environments.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Diploma or certificate in Hospitality or Tourism Management is desirable.

Benefits

  • Competitive salary range: AU$50,000 - AU$65,000 per annum.
  • Above Award wage rates and access to employee benefits, including discounts for food and beverage outlets, laundered uniforms, and more.
  • Opportunities for career development and growth within a dynamic and inclusive team.

About Hyatt Corporation

Hyatt Corporation is a global hospitality leader committed to delivering exceptional experiences for our guests. Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect drive everything we do. Join our team and become part of a world-class organization that truly cares for people and communities.


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