Application Support Specialist

5 days ago

Melbourne, Victoria, Australia beBeeProblemSolving Full time
Job Description">

We're seeking an expert who can support the day-to-day administration and maintenance of our applications, troubleshoot issues, and configure solutions to fit customer needs.

This role involves collaborating with both clients and internal teams to optimize performance, ensure smooth functionality, and deliver an outstanding experience throughout the customer journey.

Key Responsibilities">
  • ">
  • Provide application support, troubleshooting, and issue resolution for clients utilizing Managed Application Services.">
  • Assist in system configurations, user administration, and workflow automation.">
  • Monitor application performance and proactively identify areas for improvement.">
  • Collaborate with technical teams to support software upgrades, patch management, and testing.">
  • Document support activities, system changes, and user inquiries to ensure knowledge sharing.">
  • Develop training materials and conduct user training sessions to improve software adoption.">
  • Work closely with internal stakeholders, including Product, Engineering, and Customer Success teams, to enhance service delivery.">
">Requirements">
  • ">
  • At least 2 years of experience in application support, software administration, or a related role.">
  • SaaS platform experience, including configuration, optimization, and troubleshooting.">
  • Familiarity with any Evotix software or EHS software is a plus.">
  • Experience with system configurations, workflow automation, and user administration.">
  • Knowledge of SQL, scripting (e.g., SQL or Drools), or system integrations (a plus).">
  • Strong troubleshooting, analytical, and problem-solving skills.">
  • Experience with ticketing systems, incident, and problem management.">
">What We Offer">
  • ">
  • Competitive compensation package.">
  • Opportunity to work with a cutting-edge technology platform.">
  • Collaborative and dynamic work environment.">
  • Professional development opportunities.">
"]},

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