Applications Support Specialist

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.If you'd like to know more about our reconciliation commitment, click here Reconciliation | Wellways

• Provide timely, expert support to help team members maximise enterprise applications
• Work collaboratively to improve systems, processes, and overall user experience
• Permanent full time opportunity with access to not-for profit salary packaging benefits & annual leave loading

About the Opportunity

At Wellways, our Support Hub is our central service desk, providing support across a range of systems that help our people do their best work. As our new Application Support Specialist, you will be part of the Support Hub team, supporting end users across the organisation to get the most out of our enterprise applications.

Reporting to the Support Hub Manager, you will work across Tier 2 and 3 support, using your application expertise to resolve issues, implement enhancements, and ensure systems are well configured and aligned to business needs. You will work with platforms such as Carelink, Workday, Riskman, Folio, and RingCentral, supporting day-to-day use, managing system changes, and collaborating with vendors where needed.

Whether you are refining configurations, responding to complex queries or delivering tailored support, you will be helping team members across the organisation feel confident and supported in using the systems they rely on every day.

Please click here to download a copy of the position description to see further details relating to this role.

About You

With a background in application support and a sharp eye for detail, you are a confident communicator and a natural problem-solver. You prioritise clear, user-friendly communication to help everyone understand complex concepts, ensuring issues are resolved efficiently for the best possible user experience. You bring solid knowledge of ITIL principles, SaaS environments, and vendor coordination to support continuous improvement and enhance the experience of the team members we support.

You bring:

• Proven experience in application administration, configuration, and solution design for Client Management, Risk Management, Telephony and/or ERP Systems
• Highly developed customer service skills including exceptional customer service and relationship management focus
• Ability to troubleshoot, resolve and communicate solutions for systems issues across the organisation
• Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake
• Satisfactory Queensland Child Safety and Personal History Screening Check (LCS2), or willingness to undertake
• NDIS Workers Orientation module certificate – free online course
• Bachelor degree or equivalent in Computer Science or any Information-Technology related field from an accredited institution (preferred)
• Prior experience working within the Mental Health industry or community services based organisation (preferred)

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loadingevery time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Justin McKenzie, Enterprise Solutions and Infrastructure Manager on 0459 149 570.

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencementJob Description SummaryProvide expert Tier 2/3 application support, resolve issues, and enhance system use to improve outcomes for Wellways' teams and partners.Culture

We're passionate about ourwork, whichis enjoyable, challenging and rewarding.All ofourteamswork toensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels.We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close10/08/2025
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