Customer Service Associate

2 weeks ago

Sydney, New South Wales, Australia beBeeFrontOffice Full time $45,000 - $75,000
Customer Service Associate

We are seeking a dynamic and energetic individual to join our Front Office team as a Casual All-Rounder. This role involves providing exceptional customer service and support in delivering a high level of satisfaction to guests at all times.

Main Responsibilities:
  • Respond to guest requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Answer incoming calls professionally and strive for total customer satisfaction.
  • Maintain control of guest and hotel accounts, ensuring accurate and timely charges.
Key Requirements:
  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive attitude with a passion for the hospitality industry.
  • Strong grooming and presentation standards.
  • The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends.

This is an excellent opportunity to develop your skills and contribute to the success of our Front Office team.

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