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Senior Network Infrastructure Engineer
1 month ago
We are seeking a highly skilled Senior Network Infrastructure Engineer - Data Management to join our Vocus Operations Command Centre team.
About the RoleThe successful candidate will be responsible for the effective delivery of operational tasks, including monitoring, logging & diagnosing, enrichment, management and resolution/close of all tickets during the shift period. Additionally, they will be responsible for meeting all KPI/OLA and service level requirements.
This is a full-time, permanent position based fully on-site within our Operations Command Centre located in Melbourne CBD. The role works across a 24/7, 365 days rotating shift work roster.
Key Responsibilities- Manage the resolution of Incidents across the full range of supported services, specialising in IP and Transmission technologies.
- A forensic approach to event monitoring and incident management and a deep understanding of security operations and process.
- Ensure the effective completion of proactive and reactive operational tasks and routines by the shift team to deliver process outputs and meet service level requirements.
- Constantly monitor for attacks and intrusions (physical/logical) on Vocus networks.
- Maintain existing documentation, fault management and change management standards.
- Create reports and provide commentary on operational progress/reports for staffing, network performance, PIR's and departmental objectives.
- Minimum of 3 years' experience within a telecoms operational environment with an excellent understanding of I.T, broadband internet, telecoms and transmission, cloud & I.P
- Prior knowledge or experience in transmission and service provider IP/MPLS networks.
- Deep understanding of MPLS, VPLS, VLANs, BGPs, DWDM, OTN, ROADM, EoSDH technologies within the telecom environment.
- Experience working in a Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation.
- Ability to work under own initiative and effectively manage customer and inter-departmental relationships.
Working at Vocus offers a unique opportunity to be part of a dynamic and supportive team, with opportunities for career growth and professional development.
Some of the benefits include:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Competitive salary: $80,000 - $120,000 per annum, depending on experience.
- Generous leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
