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Fitness Membership Growth Specialist
3 weeks ago
About the Role
This is a dynamic opportunity to join a thriving health and fitness organisation, where you will play a pivotal role in building and maintaining a strong membership base. Your primary goal will be to deliver exceptional customer experiences, drive membership growth, and foster long-term relationships with our members.
As a Member Support Consultant, you will have two main objectives:
- Drive membership growth through proactive sales activities;
- Raise the bar for customer service excellence by providing tailored solutions and ensuring seamless member experiences.
Your key responsibilities will include:
- Crafting compelling sales pitches and tours to prospective members;
- Becoming a trusted advisor to current members, enhancing their club experience, and driving positive retention;
- Identifying new business opportunities and generating high-quality sales leads;
- Providing regular service calls to keep members engaged and inspired;
- Achieving successful outcomes to enquiries and recommendations;
- Maintaining an active presence in member retention programs;
- Staying up-to-date on club-based products and services that can boost results and amplify the member experience.
The Ideal Candidate
We are looking for a highly skilled and motivated individual who can excel in this fast-paced environment. The ideal candidate will possess:
- Excellent communication and interpersonal skills;
- A proven track record of success in sales and customer service;
- The ability to work effectively in a team environment and build strong relationships;
- A passion for delivering exceptional customer experiences and driving business growth;
- Strong problem-solving skills and adaptability in a rapidly changing landscape.
What We Offer
In return for your hard work and dedication, we offer a competitive remuneration package, ongoing training and development opportunities, and a dynamic work environment that fosters growth and innovation. If you're passionate about delivering exceptional customer experiences and driving business success, we want to hear from you
