Trade Store Operations Manager

3 weeks ago

Whyalla Norrie, South Australia Blackwoods Full time
Job Title: Trade Store Operations Manager

Blackwoods is seeking a highly capable and experienced operational leader to lead and manage a group of trade store teams in a nominated region across SA, to ensure the commercial performance of regional trade stores is effective to provide timely and efficient service and delivery outcomes to our customers.

The role is responsible for realising key core business metrics in their region including NPS, Engagement, Safety, Sales Growth, DIFOT, Return on Capital.

Key Responsibilities:

  • Deliver exceptional service and build strong relationships with key regional customers to enhance retention and support business growth.
  • Lead customer care initiatives, collaborate with sales teams, and implement feedback-driven improvements to reduce customer concerns.
  • Drive sales growth by implementing marketing campaigns, increasing foot traffic, and maintaining stock and merchandising standards.
  • Foster strong relationships with customers and suppliers, and mentor staff to enhance retail offerings and customer engagement.
  • Monitor and report on performance metrics, manage operational costs, and ensure optimal inventory levels and stock turns.
  • Implement operational efficiencies, optimize space and workflow, and contribute to business strategy development.
  • Champion safety leadership, mentor team members, and ensure compliance with HSE policies and training.
  • Foster a proactive safety culture, address safety issues promptly, and drive continuous improvement in safety practices.
  • Coach and develop team members, fostering best practices and aligning with company values. Lead by example and inspire cross-functional collaboration to achieve targets.
  • Manage team performance, oversee employee induction and training, address performance issues, and ensure compliance with employment legislation.

Requirements:

  • 5+ years of experience in a trade store/operations management industry
  • People leadership and management skills
  • Ensure commercial performance meets expectations
  • Commercial acumen and communication skills
  • Operational solutions mindset and strategic thinking
  • Results-oriented and customer-focused approach
  • Decision-making skills and empowering teams through accountability
  • Influencing teams for win-win results

Culture & Benefits:

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

  • Competitive salaries and incentives
  • Flexible working arrangements
  • A range of diversity and well-being initiatives
  • Vehicle allowance and free onsite parking
  • Ability to purchase up to 4 weeks additional annual leave
  • Team events, celebrations, and development opportunities
  • Team member discounts on Wesfarmers products
  • Discounted offers from over 300 corporate partners
  • Novated leasing options
  • Generous Wesfarmers annual share plans
  • Attractive parental leave policy and more

Our Story:

Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.

Next Steps:

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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