Trade Store Operations Manager

1 month ago


Whyalla Norrie, South Australia Blackwoods Full time
About the Role

We are seeking a highly skilled and experienced operational leader to join our team as a Trade Store Area Manager. As a key member of our leadership team, you will be responsible for leading and managing a group of trade store teams in a nominated region across SA, ensuring the commercial performance of regional trade stores is effective and provides timely and efficient service and delivery outcomes to our customers.

Key Responsibilities
  • Customer Focus: Deliver exceptional service and build strong relationships with key regional customers to enhance retention and support business growth.
  • Operational Excellence: Lead customer care initiatives, collaborate with sales teams, and implement feedback-driven improvements to reduce customer concerns.
  • Sales Growth: Drive sales growth by implementing marketing campaigns, increasing foot traffic, and maintaining stock and merchandising standards.
  • Team Leadership: Foster strong relationships with customers and suppliers, and mentor staff to enhance retail offerings and customer engagement.
  • Performance Management: Monitor and report on performance metrics, manage operational costs, and ensure optimal inventory levels and stock turns.
  • Operational Efficiency: Implement operational efficiencies, optimize space and workflow, and contribute to business strategy development.
  • Safety Leadership: Champion safety leadership, mentor team members, and ensure compliance with HSE policies and training.
  • Team Development: Coach and develop team members, fostering best practices and aligning with company values. Lead by example and inspire cross-functional collaboration to achieve targets.
  • Employee Management: Manage team performance, oversee employee induction and training, address performance issues, and ensure compliance with employment legislation.
About You

To be successful in this role, you will have:

  • 5+ years of experience in a trade store/operations management industry
  • People leadership and management skills
  • Commercial acumen and communication skills
  • Operational solutions mindset and strategic thinking
  • Results-oriented and customer-focused approach
  • Decision-making skills and empowering teams through accountability
  • Influencing teams for win-win results
About Blackwoods

Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. We have a national footprint of over 50 branches and 6 Distribution Centres, and our people are at the heart of everything we do. Being a part of the Wesfarmers group, we have endless opportunities to make a difference.

We promote diversity and inclusion across our workplaces and encourage applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

We offer a range of employee benefits, including competitive salaries and incentives, flexible working arrangements, a range of diversity and well-being initiatives, and more.



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