Retail Operations Manager
2 days ago
The Coles Supermarket Online Department plays a crucial part in delivering exceptional customer experiences through our online grocery services. As a key member of our team, you will be responsible for overseeing the afternoon and evening operations of the online department, ensuring seamless execution of our click-and-collect and delivery services.
Reporting to the Online Department Manager, you will be accountable for maintaining high standards of customer service, team performance, and operational efficiency. Your leadership skills will be essential in coaching and developing your team to meet sales targets, manage costs, and optimize rostering.
About You and Your Skills- Proven leadership experience with a track record of coaching and developing high-performing teams
- Ability to take a customer-centric approach to meeting sales targets, cost control, and rostering needs
- Flexibility to work afternoon and evening shifts, including weekends and public holidays
- Attention to detail and commitment to maintaining high standards of visual merchandising, safety, compliance, and stock management
- Customer obsession and a willingness to continuously improve our services to meet the diverse needs of our customers
At Coles Supermarkets, we value our team members' wellbeing and professional development. We offer flexible work arrangements, additional leave, and parental leave entitlements to support work-life balance. Our commitment to diversity, equity, and inclusion ensures a welcoming and inclusive work environment for all team members.
We are an equal opportunities employer and encourage applications from people of all ages, cultures, abilities, sexual orientations, and gender identities. We are committed to creating a safe and respectful workplace for all team members.
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