Student Hub Advisor

3 weeks ago

Preston, Victoria, Australia Melbourne Polytechnic Full time
About the Role

The Student Hub Advisor is a key position at Melbourne Polytechnic, responsible for providing exceptional customer service and support to current and former students. This role requires a high level of communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Deliver high-quality customer service through innovative and consistent service delivery.
  • Monitor and manage large volumes of enquiries via phone, email, and face-to-face interactions, using a case management approach to ensure a thorough review of options and proactive internal investigations.
  • Provide general administrative services, including the follow-up of academic transcripts and awards, and the production of official documentation.
  • Provide advice and assistance/referral to specialist and support services to support the student experience, including booking appointments.
  • Manage payments and transactions relating to student admin functions and merchandise, including daily cash register reconciliations.
  • Ensure compliance with confidentiality and privacy requirements.
  • Adopt an agile approach to learning new systems, databases, and processes to assist with the streamlining of operational tasks and proficient use of software, including Customer Relationship Management (CRM) software and Microsoft Office Suite.
Requirements
  • A relevant tertiary qualification and a minimum of 5 years' experience in a tertiary student admin environment.
  • Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with a varied student cohort.
  • Demonstrated experience of adapting to new technologies and systems.
  • Demonstrated well-developed interpersonal and problem-solving skills, with the ability to add value by showing initiative in identifying and pursuing opportunities.
  • Ability to build and maintain effective and productive relationships with a wide range of stakeholders.
  • Proven ability to work effectively as a flexible team member, committed to achieving work team goals and maintaining a supportive work environment.
  • Demonstrated capacity to manage own workload and prioritize tasks in conjunction with maintaining exceptional customer service.
  • Proven ability to manage challenging student behaviors and de-escalate situations.
How to Apply

Please submit the following documents for your application to be considered:

  • Current CV
  • Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the position description)

  • Student Hub Advisor

    2 months ago

    Preston, Victoria, Australia Melbourne Polytechnic Full time

    About the RoleThe Student Hub Advisor is a key position at Melbourne Polytechnic, responsible for providing exceptional customer service and support to current and former students. This role requires a high level of communication and interpersonal skills, with the ability to adapt to new technologies and systems.Key ResponsibilitiesDeliver high-quality...

  • Student Hub Advisor

    1 month ago

    Preston, Victoria, Australia Melbourne Polytechnic Full time

    About the RoleThe Student Hub Advisor is a key position at Melbourne Polytechnic, providing exceptional customer service and support to current and former students. This role requires a high level of communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.Key ResponsibilitiesDeliver high-quality customer...

  • Student Hub Advisor

    4 weeks ago

    Preston, Victoria, Australia Melbourne Polytechnic Full time

    About the RoleThe Student Hub Advisor is a key position at Melbourne Polytechnic, providing exceptional customer service and support to current and former students. This role is responsible for delivering high-quality advice and assistance, ensuring a positive student experience.Key ResponsibilitiesProvide frontline customer service through innovative and...

  • Accounts Payable Specialist

    4 weeks ago

    Preston, Victoria, Australia Melbourne Polytechnic Full time

    About the RoleMelbourne Polytechnic is seeking a highly skilled and experienced Accounts Payable Advisor to join our Finance and Reporting Department. The successful candidate will be responsible for providing high-level assistance and support in the administration of the accounts payable function, ensuring accurate and timely processing of supplier invoices...

  • Accounts Payable Specialist

    3 weeks ago

    Preston, Victoria, Australia Melbourne Polytechnic Full time

    About the RoleMelbourne Polytechnic is seeking a highly skilled and experienced Accounts Payable Advisor to join its Finance and Reporting Department. The successful candidate will be responsible for providing assistance and support in the administration of the accounts payable function, ensuring accurate and timely processing of supplier invoices and...

  • Student Hub Advisor

    3 months ago

    Preston, Australia Melbourne Polytechnic Full time

    **POSITION NUMBER** 3876 - **DEPARTMENT** Student Hub - **ROLE TYPE** Non-teaching - **JOB TYPE** Casual - **CONTRACT** Ongoing - **LOCATION** Preston - **APPLICATIONS CLOSE** 31 December 2024**STUDENT HUB ADVISOR**: - **Casual Position - Hourly Rate $37.70 - $40.71 + Super**: - **Support students in their journey at Melbourne Polytechnic in this...

  • Student Hub Advisor

    2 months ago

    Preston, Australia Melbourne Polytechnic Full time

    **POSITION NUMBER** 3888 - **DEPARTMENT** Student Hub - **ROLE TYPE** Non-teaching - **JOB TYPE** Full time - **CONTRACT** Ongoing - **LOCATION** Preston - **APPLICATIONS CLOSE** 25 September 2024**STUDENT HUB ADVISOR**: - **Annual Salary $66,244 - $71,926 + Superannuation**: - **Plenty of room for you to further develop your career at Melbourne...

  • Student Enrolment Advisor

    5 months ago

    Preston, Australia The Recruitment Alternative Full time

    **Excellent remuneration package!**: - **Charming modern premises**: - **Full-time position (10am - 6pm)** **About the Role** Our client is experiencing growth in its industry in both Australia and New Zealand. As student enrolment advisor, you will be responsible for the enrolment of students to our client’s beauty courses. You will be assisting,...

  • Student Equity and Access Advisor

    2 months ago

    Preston, Australia Melbourne Polytechnic Full time

    **POSITION NUMBER** 3893 - **DEPARTMENT** Student Services - **ROLE TYPE** Non-teaching - **JOB TYPE** Full time - **CONTRACT** Ongoing - **LOCATION** Preston - **APPLICATIONS CLOSE** 08 October 2024**STUDENT EQUITY AND ACCESS ADVISOR**: - **Annual Salary PACCT 5 $73,986 - $79,564 + Superannuation**: - **Plenty of room for you to further develop...

  • Employee Relations Advisor

    3 months ago

    Preston, Australia Melbourne Polytechnic Full time

    **POSITION NUMBER** 3871 - **DEPARTMENT** People & Culture - **ROLE TYPE** Non-teaching - **JOB TYPE** Full time - **CONTRACT** Ongoing - **LOCATION** Preston - **APPLICATIONS CLOSE** 06 September 2024**EMPLOYEE RELATIONS ADVISOR**: - **Progressive for Purpose Organisation**: - **Hybrid Work Model within Melbourne’s Inner North**: - **Salary...

  • Accounts Payable Advisor

    4 weeks ago

    Preston, Australia Melbourne Polytechnic Full time

    **POSITION NUMBER** 3912 - **DEPARTMENT** Finance and Commercial - **ROLE TYPE** Non-teaching - **JOB TYPE** Full time - **CONTRACT** Ongoing - **LOCATION** Preston - **APPLICATIONS CLOSE** 04 November 2024**ACCOUNTS PAYABLE ADVISOR**: - **Annual Salary $66,244 - $71,926 + Superannuation**: - **Enhanced accounts payable efficiency at Melbourne...

  • Refunds Support Officer

    4 weeks ago

    Preston, Australia Melbourne Polytechnic Full time

    **POSITION NUMBER** 3914 - **DEPARTMENT** Student Hub - **ROLE TYPE** Non-teaching - **JOB TYPE** Part time - **CONTRACT** Ongoing - **LOCATION** Preston - **APPLICATIONS CLOSE** 04 November 2024**REFUNDS SUPPORT OFFICER**: - **Annual Salary $59,804 - $64,577**: - **Support the Coordinator of Payments and Refunds by managing student refund processes...

  • Enrolment Centre Assistant

    2 months ago

    Preston, Australia Melbourne Polytechnic Full time

    **POSITION NUMBER** 3881 - **DEPARTMENT** Student Engagement and International Community Partnership - **ROLE TYPE** Non-teaching - **JOB TYPE** Casual - **CONTRACT** Fixed term - **LOCATION** Preston - **APPLICATIONS CLOSE** 16 September 2024**ENROLMENT CENTRE ASSISTANT**: - **Hourly Rate $37.70 - $40.71 + Superannuation**: - **Melbourne...

  • Dental Technician

    4 months ago

    Preston, Australia Your Community Health Full time

    **Introduction**: - Join your Community Health (YourCH) and make a meaningful contribution to the health and wellbeing of people in northern Melbourne. - Work in a unique co-located clinical and laboratory environment manufacturing Oral Health prosthetic devices using cutting-edge digital workflows, 3D Printing and Milling equipment. - This is a full-time...

  • Dental Technician

    1 month ago

    Preston, Australia Your Community Health Full time

    **Introduction**: At YourCH, we provide a wide range of services, including medical, dental, allied health, COVID response, social support, Aboriginal Health, and Trans and Gender Diverse healthcare. Our purpose-driven approach focuses on community development and addressing health inequalities. **Description**: About the Dental Technician role Join our...

  • Dental Prosthetist

    5 months ago

    Preston, Australia Your Community Health Full time

    **Introduction**: At YourCH, we provide a wide range of services, including medical, dental, allied health, COVID response, social support, Aboriginal Health, and Trans and Gender Diverse healthcare. Our purpose-driven approach focuses on community development and addressing health inequalities. **Description**: About the Dental Prosthetist role Reporting...

  • Dental Prosthetist

    1 month ago

    Preston, Australia Your Community Health Full time

    **Introduction**: At YourCH, we provide a wide range of services, including medical, dental, allied health, COVID response, social support, Aboriginal Health, and Trans and Gender Diverse healthcare. Our purpose-driven approach focuses on community development and addressing health inequalities. **Description**: About the Dental Prosthetist role Join our...