
Senior Service Leader
6 days ago
We are seeking an experienced Senior Case Manager to lead our Front Door services team in Launceston. This is a permanent, full-time position that involves providing leadership, guidance, and oversight to staff.
Key Responsibilities:
- Lead and mentor case management staff to ensure consistent practice.
- Monitor and strengthen service delivery to ensure practice coherency and fidelity to the Housing Connect model.
- Oversee case allocation, workflow management, and client support pathways.
- Collaborate with senior colleagues and external partners to ensure seamless service delivery.
- Provide high-level advice on practice and service design.
Required Skills and Qualifications:
- Demonstrated understanding of evidence-based service design.
- Experience in building, inspiring, and leading teams.
- Ability to provide high-level advice on practice and service delivery issues.
- Experience with practice development and documentation.
- Able to work collaboratively with a multidisciplinary team.
- Understanding of relevant theoretical frameworks and commitment to the values and ideals of capabilities and Advantaged Thinking practice approaches.
- Excellent communication and interpersonal skills.
- Well-developed organisational and time management skills.
- Relevant tertiary qualifications or extensive experience deemed equivalent.
Benefits:
- Attractive salary range.
- Not-for-profit salary packaging available.
- 7% Graduate Loading payable for degree holders.
- Supportive work environment.
Others:
The successful applicant will be required to undergo a thorough selection process and meet certain registration and screening requirements. They will also be required to undertake our structured Safeguarding Children Training program upon commencement.
This position is open to applicants from diverse backgrounds and we welcome applications from people with experience in social care, community work, or related fields.
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