Ideal Candidate Wanted
2 days ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Officer. The successful candidate will be responsible for providing high-quality first point of contact customer service to participants and stakeholders.
The role involves managing the front desk of a high-flow reception area, supporting staff with administration duties, answering phone calls, and directing traffic to appropriate services.
The ideal candidate will have excellent communication and negotiation skills, with the ability to apply conflict resolution skills to diffuse situations. Strong administrative skills, including word processing, data entry, and filing, are also essential.
Additionally, the candidate must have demonstrated strong customer service skills, including telephone manner, and be able to accurately record and retrieve information using a database system.
NDIS Worker screening check or willingness to obtain one is also required.
Key Responsibilities- Provide professional support and service to all customers of MatchWorks
- Provide information on servicing arrangements based on specific program of service (DES or Workforce Australia)
- Multitasking abilities to deal with customers face-to-face and on multiple incoming call lines
- Ensure scheduling of participants is met and consultants are advised of arrival
- Carry out general administration duties including completion of invoice processing through internal systems, postage services, scheduling appointments, stationery ordering, and making sure facilities are stocked and available for use
- Strong communication and negotiation skills with the ability to apply conflict resolution skills to diffuse situations
- Demonstrated strong administrative skills including word processing, data entry, and filing
- Proven ability to accurately record and retrieve information using a database system
- Exhibited strong customer service skills, including telephone manner
- NDIS Worker screening check or willingness to obtain one
- Investment in you: Comprehensive induction program & ongoing professional development opportunities
- Commitment to staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program
- Increase your take-home pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits
- Employee Discount Program: Save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers
- Study Scholarship: Eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University
- Focus on Work-life balance: 13 days personal leave per annum and 10 wellbeing days for full-time staff and pro-rata for part-time staff, paid parental leave, and ability to purchase extra leave
- Workplace Culture: Positive and collaborative workplace culture, recognition programs, and connections with new people who inspire, mentor, and lead
If this sounds like a position that suits your current career focus, we would love to hear from you.
Applicant screening may take place prior to the advertisement closing, so we encourage you to get your application in.
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