Student Success Coordinator

3 days ago


Perth, Western Australia Acknowledge Education Full time

About the Role

We are seeking a highly skilled Student Success Coordinator to join our team at Acknowledge Education. As a key member of our academic support team, you will play a vital role in helping students succeed in their studies.

  • Your primary responsibilities include assisting students with their academic needs, developing their academic skills, and promoting academic integrity.
  • You will work closely with program/Course Coordinators and teaching staff to address and fulfill the students' academic needs, including providing workshops and classes on academic skills.
  • Assessing student's academic needs and devising learning plans to support them in achieving their study goals.
Key Responsibilities
  • Processing Academic Misconduct cases according to AE policy and procedures.
  • Attending Academic Support team meetings and reporting to the Academic Support Team Leader.
  • Being able to work individually and as a team member to achieve the Academic Support Team goals.
  • Monitoring ongoing educational progress of students-at-risk, collaborating with educators and staff including handling of student's intervention plans.
  • Ensuring students meet the requirements outlined in their study plans by the due dates.
  • Referring students to relevant internal support services.
  • Working with and assisting other Academic Support team members when needed.
  • Participating in the Academic Support Services quality improvement processes including responding to student and staff's evaluation and feedback.
About Our Students

Acknowledge Education welcomes students from all over the world who come to study with us because they want to improve their knowledge and skills. Our students are eager to learn and achieve their academic goals, and we provide them with the support and resources they need to succeed.

  • Relationship building: Effectively establish strong connections with staff and students of the Acknowledge Education community.
  • Achievement driven: Achievement of goals at pace as and when required.
  • Strong prioritisation: Ability to effectively prioritise and manage your own time.
  • Diligent with compliance: Follow related policies and procedures when assisting students and process Academic Misconduct cases.
  • Innovation: Improve teaching methods through the use of technology or other strategies for engaging students.
  • Collaboration: Demonstrate teamwork skills and abilities, and willingness to contribute to academic administration.
  • Adaptability: Previous experience working with students from culturally and linguistically diverse backgrounds.
  • Communication: Effectively communicate both orally and in writing with students and staff.
  • MS Office: Proficiency using Word, Power Point and Excel.

Our Ideal Candidate

  • Master's degree in TESOL, Education or equivalent.
  • Relevant tertiary teaching experience or academic support with a track record of demonstrable teaching achievements and positive results.
  • Recent work practice experience and an understanding of theory and practice of teaching and learning and academic integrity.
  • Ability to learn quickly how to use learning and management tools and platforms such as Moodle, Mesh.


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