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Student Accommodation Coordinator

1 week ago

Perth, Western Australia Yugo Full time

Residence Operations Role

Yugo is seeking an experienced Assistant Residence Manager to join our team in Western Australia. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our residences and maintaining our high standards of service delivery.

About the Role

This is a hands-on role that requires a strong focus on facilities management and maintenance. You will work closely with our facilities team to ensure that our residences are well-maintained and meet the needs of our students.

Responsibilities

Your key responsibilities will include:

  • Leading and mentoring the team to ensure the residence is running smoothly.
  • Following up on sales opportunities and ensuring the property is at capacity through short-term and long-term lets.
  • Driving sales and marketing activities to ensure the residences are full and all marketing channels have been utilized to their full potential.
  • Managing exceptionally high standards, reflected in the overall presentation of the property, through regular inspections and working with the facilities team.
  • Handling complaints and offering excellent customer service to students.
  • Maintaining and developing relationships with key players at local universities, as well as internal and external suppliers.
  • Ensuring the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turnaround.
  • Managing health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974.

Requirements

To succeed in this role, you will need:

  • Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation.
  • Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
  • Passion to ensure that students have the best experience of their lives whilst living with us.
  • Demonstrates behaviours consistent with our values of integrity, commitment, and energy.
  • Experience within a fast-paced, target-driven environment with a strong focus on sales and marketing.

Benefits

We offer a range of benefits designed to support your wellness journey, including YuDay – a paid day off every year to spend as you wish.