Director of Customer Experience Engineering
3 days ago
Customer Experience Transformation Leader
You will be responsible for spearheading the transformation of customer experiences by crafting innovative solutions that seamlessly integrate into their busy lives while achieving outstanding business outcomes.
Key Responsibilities:
- Inspire and motivate a team to deliver their mission, working with product owners to refine and realize product visions.
- Provide strategic technology leadership, guiding a team with expertise to navigate complex challenges and deliver cutting-edge solutions.
- Ensure a team has adequate technical resources, including the right tools, technologies, and support to meet customer needs effectively.
- Foster an environment of fast decision-making and effective collaboration and communication, enabling a team to respond quickly to changing needs.
Requirements:
- Passionate technologist experienced in shaping and delivering digital technology strategies in large scalable environments.
- Hands-on technologist, prepared to get involved with tools where it makes sense.
- Background as a full-stack/full-cycle engineer with experience in modern technology stacks such as AWS, TypeScript, Next.js, Azure AI Foundry.
- Experience working in contact centre environments, especially with Microsoft Contact Centre stack or equivalent.
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