Concession Experience Manager

2 days ago

Perth, Western Australia beBeeCustomerService Full time $85,000 - $110,000
Customer Service Manager Role

This is a challenging and rewarding opportunity to create a warm and genuine customer service experience. The successful candidate will be responsible for delivering key performance indicators and driving business success.

The role involves building a team that is empowered to exceed expectations, driving sales, profit, and productivity by ensuring the achievement of all key performance indicators set by the business.

You will inspire and empower your team through collaborative leadership, training, and development, working collaboratively with other teams to achieve business objectives.

  • Create a customer-centric culture with a warm and meaningful in-store experience
  • Drive sales, profit, and productivity by achieving key performance indicators
  • Inspire and empower team members through collaborative leadership and training
  • Work collaboratively with other teams to achieve business objectives

We are looking for someone who possesses:

  • A passion for the retail industry with exceptional service skills
  • Proven experience managing fast-paced retail or hospitality businesses
  • Ability to manage budgets, interpret financial reports, and generate efficient rosters
  • Experience managing large teams and operational excellence
  • Strong relationships with stakeholders across the business

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