Medical Receptionist
3 weeks ago
About the Role
We are seeking a dynamic customer service professional to join our Clinic administration team as a Medical Receptionist (Casual). As a part of medical administration, you will be responsible for managing patients' appointment bookings, reception services, and providing excellent administrative support to our specialist clinicians.
Key Responsibilities
- Coordinating and managing sleep appointment bookings using practice management software in a timely and professional manner
- Accurately handling patient billing, payments, and updating records
- Engaging with our referral network and collaborating with the administration team
- Addressing clinician-patient inquiries efficiently and problem-solving as required
- Performing administrative duties such as scanning, filing, photocopying, and record-keeping
- Managing time and resources effectively
- Assisting with other administrative tasks as required
Essential Criteria
- Demonstrated experience in providing administrative support in a medical/healthcare setting
- Exceptional customer service skills with a patient-focused approach
- Excellent verbal and interpersonal skills, displaying empathy and active listening
- High ethical standards
- Confident and enjoys working in a fast-paced environment with a can-do attitude
- High attention to detail, integrity, efficiency, and accuracy
- Efficient and capable, showing initiative and collaborating well with team members
- Professional and courteous manner
- Proficiency in MS Office and practice management software
About Us
The Woolcock Institute of Medical Research is a world-leading medical centre specialising in the diagnosis and treatment of all sleep and breathing disorders. Our dedicated clinicians who are at the forefront of international health research are able to support patients with the latest innovations in diagnosis and cutting-edge evidence-based medicine.
Our Vision
Improved quality of life for individuals and families affected by sleep, breathing, and lung disorders.
Our Aspiration
To maintain our world-leading research impact by translating sleep, respiratory, and lung cancer research into better global clinical outcomes.
Our Values
Respect, Excellence, Partnership, Support, and Opportunity.
How to Apply
We are keen to learn how you would add strength to our team. Please apply by sending your CV and Cover Letter via Seek. If you have any queries, please email hr@woolcock.org.au. When applying, please outline your availability.
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Glebe, Australia Woolcock Institute of Medical Research Full time{"title": "Medical Receptionist", "content": "About the RoleWe are seeking a highly skilled and experienced Medical Receptionist to join our team at the Woolcock Institute of Medical Research. As a Medical Receptionist, you will be responsible for providing exceptional customer service to our patients, managing appointment bookings, and ensuring the smooth...
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Glebe, Australia Woolcock Institute of Medical Research Full time{"title": "Receptionist (Casual) - Woolcock Institute of Medical Research", "description": "About the RoleWe are seeking a dynamic and customer-focused individual to join our Clinic administration team as a Receptionist (Casual). As a key member of our team, you will be responsible for managing patient appointments, providing exceptional administrative...
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