Customer Service Ambassador at Castle Hill Fitness
2 days ago
Estimated Salary:$60,000 - $80,000 per year
Job Type: Full-time
About the RoleWe are seeking a motivated and enthusiastic Customer Service Representative to join our team at Castle Hill Fitness & Aquatic Centre. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and guests.
Responsibilities- Facing Clients: Meet and greet clients, providing information on our facilities and services.
- Communication: Utilize strong communication skills to effectively engage with clients, addressing their inquiries and concerns.
- Tech Savvy: Ability to navigate technology and computer systems to access client information and perform administrative tasks.
- Multi-Tasking: Work in a fast-paced environment, prioritizing tasks to ensure seamless delivery of services.
To be successful in this role, you will need to possess:
- Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with clients and colleagues.
- Phone Etiquette: Friendly and professional phone manner when interacting with clients and external parties.
- Tech Literacy: Proficiency in using technology and computer systems to manage client information and perform administrative tasks.
- Attention to Detail: High level of attention to detail to maintain accurate records and ensure seamless delivery of services.
As a valued member of our team, you will have access to our Employee Benefits Program, Connect+. This includes:
- Paid Birthday Leave: Enjoy extra time off to celebrate your special day.
- Discounts: 30% off food and beverage purchases, plus a $5 daily coffee allowance.
- Gym Membership: Enjoy free gym membership as part of our benefits package.
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