Front Desk Representative

2 weeks ago


Gold Coast, Queensland, Australia beBee Careers Full time

We are seeking a friendly and approachable Front Desk Representative to join our team. As a key member of our front desk, you will be responsible for delivering exceptional service to our guests and ensuring their stay is nothing short of outstanding.

About the Role:
  • You will be handling guest enquiries with professionalism and warmth, using your sales skills to provide helpful information and secure bookings with accuracy.
  • You will be working closely with other departments to ensure group requirements and special requests are actioned.
  • You will maintain an in-depth understanding of all hotel facilities and promotions, utilising every opportunity to promote offerings and maximise sales through effective communication.

Key Qualifications:

  • A minimum of 1 year experience in reservations or front office within a luxury hotel.
  • Experience working with Opera cloud PMS is advantageous.
  • Strong communication and interpersonal skills.
  • Ability to work a rotating roster with evening and weekend availability.
  • Valid Australian Working Rights.


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