Front Desk Representative
2 weeks ago
We are seeking a friendly and approachable Front Desk Representative to join our team. As a key member of our front desk, you will be responsible for delivering exceptional service to our guests and ensuring their stay is nothing short of outstanding.
About the Role:- You will be handling guest enquiries with professionalism and warmth, using your sales skills to provide helpful information and secure bookings with accuracy.
- You will be working closely with other departments to ensure group requirements and special requests are actioned.
- You will maintain an in-depth understanding of all hotel facilities and promotions, utilising every opportunity to promote offerings and maximise sales through effective communication.
Key Qualifications:
- A minimum of 1 year experience in reservations or front office within a luxury hotel.
- Experience working with Opera cloud PMS is advantageous.
- Strong communication and interpersonal skills.
- Ability to work a rotating roster with evening and weekend availability.
- Valid Australian Working Rights.
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