Leading Field Service Delivery as Head of Operations

2 days ago

Brisbane, Queensland, Australia beBeeFieldOperations Full time $120,000 - $180,000
Head of Field Operations

We are seeking an experienced Head of Field Operations to lead and optimise field service delivery within a nationally scaled business. This role combines strategic oversight with operational execution, ensuring high-performing teams and outstanding client outcomes.

The successful candidate will bring deep expertise in field operations, coupled with a consulting mindset to assess, design, and implement improvements to organisational processes. A key focus will be on optimising workforce capability, embedding scalable service frameworks, and driving measurable uplift in staff performance.

With strong commercial acumen, proven leadership, and the ability to influence at all levels, this role will be instrumental in shaping operational excellence, enhancing client satisfaction, and supporting the organisation's long-term growth strategy.

This is a pivotal role with scope to influence operational strategy, lead high-performing teams, and deliver measurable results.

Key Responsibilities:

• Lead geographically distributed teams across field and office environments.

• Partner with executive leadership to shape strategic direction and operational planning.

• Drive measurable improvements in systems, processes, and customer outcomes.

• Implement automation and field service technologies to enhance mobile delivery and coordination.

• Build and mentor high-performing teams with a culture of accountability and service excellence.

• Champion continuous improvement and embed best-practice frameworks across national operations.

• Track key metrics and reporting systems to ensure transparency and performance.

• Influence end-to-end service delivery and contribute directly to organisational growth.

Requirements
  • Over ten years of operational leadership experience across field service consultancy environments and other complex organisational settings.
  • Tertiary qualifications in Business Management or a related discipline.
  • A history of leading complex, multi-site or national operations with hands-on, performance-driven leadership.
  • Strong capability in process improvement, automation, and data-led decision making.
  • Exceptional communication and stakeholder engagement skills across all levels.
  • A passion for empowering teams, mentoring leaders, and fostering high-performing cultures.
  • Sharp analytical, organisational, and time-management skills, paired with an ability to manage competing priorities.
  • Extensive experience across diverse organisational environments, coupled with a strong enthusiasm for emerging technologies - including AI, automation, and digital platforms.
Benefits
  • Travel opportunities across national service sites and events.
  • Milestone rewards.
  • Parental leave support.
  • Employee Assistance Program (EAP) for wellbeing and personal support.
  • Career development, strategic influence, and visibility at the executive level.
About Us

We are proud to offer a collaborative environment where operational excellence is celebrated - and leadership is truly supported. If you're ready to take the next step in your operational leadership career, we encourage you to apply with your resume and a cover letter.

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