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Senior Complaints Lead
2 weeks ago
We are seeking a highly skilled professional to lead the uplift of complaints capability across the organisation by providing expert oversight of closed cases to ensure compliance with regulatory obligations, internal policies, and industry codes.
This is a mid-senior level contract role based in Melbourne, Victoria, or Mascot, New South Wales. You will work closely with business leaders to address root causes of breaches or risks and collaborate on system improvements to support the organisation's obligations under various regulations.
To achieve this goal, you will be responsible for leading a team to identify and implement process improvements, ensuring that all changes align with organisational objectives and regulatory requirements.
The ideal candidate will possess exceptional leadership skills, a strong analytical mindset, and the ability to communicate complex information effectively to both technical and non-technical stakeholders.
Additionally, you will be required to collaborate with cross-functional teams to develop and implement training programs that enhance the skills and knowledge of staff members, ultimately improving the overall quality of service provided to customers.
