International Student Coordinator

7 days ago


Melbourne, Victoria, Australia IDP International Education Specialists Full time
About IDP Education Specialists

We are a global leader in international education services, dedicated to delivering success to students and partners worldwide through trusted relationships and digital technology.

Our team operates in over 50 countries, with a diverse group of 7,000 people from various nationalities, ages, and cultural backgrounds.

Our Mission

We aim to help local dreams become realities around the world by providing exceptional education counselling services to international students. Our team is passionate about empowering students to achieve their full potential and pursue their educational aspirations.

The Role

The Education Counsellor will work closely with students, education providers, and other stakeholders to guide international students in finding institutions that meet their learning and career aspirations. This involves providing accurate information and advice on study opportunities, local education systems, cultures, and geographic regions, as well as assisting with application documentation and facilitating enrolments.

Key Responsibilities
  • Drive achievement of pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey.
  • Provide exceptional customer service to students, their families, and education providers throughout the process.
Requirements
  • Experience in sales or customer service driven environments, including achieving individual and team-based targets.
  • Good understanding of the education sector, placement of students into VET and universities, immigration requirements, and processes.
  • Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
  • Outstanding stakeholder management and communication skills.
  • Proficiency in English and fluency in Chinese/Mandarin desirable.


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