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Customer Experience Specialist
7 days ago
This is an exciting opportunity to join our Customer Relations, Regulatory, and Transformation team as a Complaints Reporting & Analysis Specialist. In this role, you will play a critical part in supporting the Australian complaints analysis process by conducting routine and ad-hoc analysis and gathering data for internal and external reporting needs.
- Analyse complaint data to identify themes, trends, and root causes, aiming to improve customer experience and identify potential systemic issues.
- Share your analysis with business units and report outcomes to various audiences, including senior management and the Board.
- Enhance our complaint reporting systems, focusing on digital dashboards, Tableau, and automated self-service reports.
- Develop and maintain a framework for ongoing complaint analysis and reporting across the organisation.
