Australians Health Support Specialist

3 days ago

Newcastle, New South Wales, Australia beBeeHealth Full time $90,000 - $120,000
Virtual Health Clinician Role Description

The role of Virtual Health Clinician is a key position in supporting Australians with their health concerns through the Healthdirect Helpline, also known as Nurse-on-Call in Victoria.

As a Virtual Health Clinician, you will provide guidance to callers who are unsure if they should see a doctor or manage their condition at home. You will assess symptoms, conduct comprehensive telephone assessments, and recommend the appropriate time and place of care.

You will refer callers to other services such as the GP Helpline, Urgent Care Clinics, and Virtual Emergency Departments.

Job Responsibilities:

  1. Providing health information and assessing symptoms
  2. Conducting comprehensive telephone assessments
  3. Recommending the appropriate time and place of care
  4. Referring callers to other services

Requirements:

  1. Unrestricted AHPRA registration as a Registered Nurse for a minimum of 3 years
  2. At least 3 years of full-time (or equivalent) clinical experience within the last 5 years as a Registered Nurse
  3. A varied nursing background involving substantial public contact
  4. Confidence in applying critical thinking and clinical judgment in high-pressure situations across all age groups and clinical presentations
  5. Exceptional communication skills both written and verbal

Benefits:

  • Flexible shifts ranging from 2 to 10 hours per week
  • Minimum 20 hours per week guaranteed
  • Home-based environment
  • Opportunity to make a difference in the lives of Australians

Additional Information:

This is a part-time or full-time position with flexible shifts. The initial engagement is a fixed-term contract until 30th June 2026. Training and start dates are scheduled for September 2025.

We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQI+ people, veteran backgrounds, and people living with disabilities.

This role is open to candidates with a strong passion for delivering exceptional virtual care and reducing avoidable strain on emergency services by connecting consumers to the right care at the right time, the first time.

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