Embedded Software User Expert
2 weeks ago
Job Overview
A Customer Success Manager is required to ensure the optimal use of our software solutions by clients.
Our organisation has supported thousands of businesses worldwide in over 140 countries.
The successful candidate will be an industry expert for embedded software users as they adapt processes.
Key Responsibilities
- Combine account management and consultative skills to ensure clients achieve their goals.
- Manage a diverse portfolio from super-users to new users, requiring experience speaking to stakeholders of different levels.
- Qualify candidates should have a background in customer success or account management, preferably in tech, along with basic accounting knowledge and stakeholder management expertise.
- Provide specialist advice on products and services, including experience with CRM systems like Hubspot.
Requirements
- Thriving under pressure and taking initiative are key qualities for success in this role.
- Excellent communication and interpersonal skills are essential.
- Candidates should be self-motivated and able to work independently.
Benefits
- Excellent commission scheme.
- Work-from-home opportunities.
- Generous benefits package.
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