Logistics Operations Manager

1 month ago

Canberra, ACT, Australia Ikea Full time

About this role:

This is an exciting opportunity to lead our Fulfilment Operations team, driving excellence in end-to-end operations. As a key member of our team, you will be responsible for implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.

Key responsibilities will include:

  • Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
  • Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
  • Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
  • Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
  • Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
  • Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.

About you:

To be successful in this role, you will have:

  • A sound understanding of customer fulfilment performance monitoring and influencing factors.
  • Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
  • Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams.
  • An extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
  • Thorough understanding of all relevant standard operating procedures for customer fulfilment, prioritising the safety of co-workers and customers.
  • Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
  • The passion to lead with integrity and authenticity, championing IKEA's values and encouraging your team to embody these principles in their daily work.

What we offer:

As a member of our team, you will have access to a range of benefits, including:

  • 24/7 access to our Employee Assistance Program for health and wellbeing support.
  • 15% Co-worker discount.
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant.
  • Co-worker uniform provided.
  • Free Co-worker parking.
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand).
  • Bonus programme (where eligible).
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible).

Additional information:

This role is a Permanent Full-time position, working 76 hours per fortnight. You will be required to work a rotating roster with a mix of day and evening shifts, including alternating weekend shifts. A National Police Check will be required for final candidates.

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