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Franchise and Projects Coordinator

1 month ago

Sydney, New South Wales, Australia EssilorLuxottica Group Full time
About EssilorLuxottica Group

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the expertise of two industry pioneers, creating a vertically integrated business that addresses the world's evolving vision needs.

Job Title: Franchise and Projects Coordinator

We are seeking a highly organized and detail-oriented Franchise and Projects Coordinator to join our team in North Sydney. As a key member of our franchise operations team, you will play a critical role in shaping the future of our Franchise Network across Australia and New Zealand.

Key Responsibilities:
  • Manage and maintain accurate franchise partner records, ensuring smooth document control and seamless operations.
  • Spearhead the digitization of the Franchise Toolbox, streamlining templates, guides, and processes to simplify renewals and terminations for all stakeholders.
  • Develop and implement robust controls for franchise guides, operations manuals, and store visit notes, ensuring everything is up-to-date and accessible.
  • Handle franchise-related charges, credit requests, and invoices, ensuring financial processes run efficiently and partners' needs are met.
  • Keep a close eye on franchise financial obligations, ensuring timely collection of funds and resolving partner inquiries with ease.
  • Oversee the entire Purchase Order process from creation to receipt, ensuring smooth coordination and organization every step of the way.
  • Simplify and enhance document access within the Franchise Toolkit and SharePoint, making critical information easier to find and use.
  • Coordinate and bring to life franchise conferences, roadshows, and other key events, creating memorable and impactful experiences.
  • Collaborate with internal and external teams to deliver projects on time and within budget, keeping everything aligned with broader business goals.
  • Organize and lead project meetings, track action items, and keep stakeholders informed with regular progress updates.
  • Prepare essential governance and steering committee updates, maintaining project timelines and identifying potential risks before they affect critical paths.
  • Proactively respond to and monitor Service Desk requests, ensuring timely resolutions and excellent service.
  • Ensure all franchise partner news, compliance documents, and templates are easily accessible on SharePoint, guaranteeing relevant user access for a seamless experience.
Requirements for Success:
  • Previous experience in an administration or project coordination position.
  • Excellent organisational skills with strong verbal and written communication.
  • A talent for building strong relationships and working closely with stakeholders at all levels.
  • Basic understanding of budgeting, financial management, and risk management.
  • Ability to draft reports, business correspondence, and policy or procedure manuals.
  • Awareness of the importance of risk management in achieving commercial goals.
  • Familiarity with Microsoft Office, and ideally, MS Project, SharePoint, SAP, or Power BI.
  • Previous experience in a franchise environment is a plus but not essential – we can teach you the ropes.
What We Offer:

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

  • A generous yearly product allowance for you to spend across our portfolio of brands.
  • Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
  • Abundance of local cafes, a major shopping centre and close to public transport facilities.
  • Global volunteering opportunities through our OneSight Foundation.
  • Wide range of career opportunities across the EssilorLuxottica network.
  • Complimentary full-time concierge services offering an exclusive hotel-style experience.
  • Options for a hybrid working environment.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.