Service Availability Specialist
2 weeks ago
This is an exciting opportunity for a skilled professional to contribute to maintaining high service availability as an Incident Manager.
Key Responsibilities:
- Execution of Incident Management and Major Incident Management (MIM) process.
- Minimise high priority incident durations and impacts through effective management.
- Ensure incidents receive correct priority ratings and drive high priority incident resolution.
- Communicate incident impacts and statuses to stakeholders.
- Build and maintain relationships with service providers and customers through negotiation and influence.
- Act as the business advocate and voice of the customer for Service Management meetings and initiatives.
- Produce reports and statistics on the performance of Service Management processes.
- Recommend changes to processes via continuous improvement.
- Communicate directly with business customers, IT staff and senior managers.
- Ensure continued familiarity with the latest Service Management processes and tools.
Key Skills / Experience:
- Knowledge of banking industry and products.
- Previous experience in Service Management and Delivery.
- Understanding of business outputs and services and how IT underpins these deliverables.
This role requires a highly motivated and experienced individual who can work effectively in a fast-paced environment. If you are passionate about delivering exceptional service and have a strong background in Service Management, we encourage your application.
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