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Cloud Delivery Leader
2 weeks ago
As a Cloud Solution Architect Manager, you will play a crucial part in leading our team to deliver exceptional cloud solutions to our customers. Your primary responsibility will be to guide and mentor your team members in adhering to operational standards and practices throughout sales and delivery processes.
- Coordinate activities across multiple groups to meet defined objectives and ensure customer satisfaction.
- Monitor the team's approach to managing business and technical risks, applying governance principles to identify, communicate, and reduce such risks.
- Ensure work aligns with industry procedures.
- Prioritize tasks according to business needs and organizational goals.
Main Responsibilities:
Leading the TeamLead the team in delivering efficient services and a consistent customer experience. Provide guidance on customer and partner feedback to understand success conditions.
- Address customer risks and challenges, handle confidence calls, and implement strategies to enhance customer experience, value realization, and adoption of AI and cloud solutions.
- Facilitate the exchange of customer insights with engineering teams to inform product development.
Drive innovation by identifying gaps during delivery, communicating findings to stakeholders, and supporting scalable improvements.
- Provide subject matter expertise and contribute to global internal communities.
- Advise the team on industry best practices and represent cloud solutions through presentations and community engagement.
The ideal candidate should possess a Bachelor's Degree in a relevant field and have 8+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- 3+ years people management experience managing consultant practice managers, technical sales managers, and/or technical architect managers.
Preferred Qualifications: A Bachelor's or Master's Degree in a relevant field with 8+ or 12+ years of experience, respectively, in related areas.
- 6+ years experience in customer-facing roles and leading technical projects or teams.
- Technical certifications in Cloud platforms (Azure, AWS, Google) or security.
- 5+ years people management experience managing teams or managers.
