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Customer Support Specialist North Lakes
2 months ago
At Auto & General, we're dedicated to providing innovative solutions that safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday, with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.
Our CultureWe're built on a culture of 'high performance with high integrity,' which underpins our values and the way we interact with our customers, the community, and each other. We're passionate about creating a workplace that's inclusive, diverse, and rewarding.
The RoleWe're seeking a highly skilled Customer Support Consultant to join our team in North Lakes. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences, managing customer journeys, and resolving complex customer enquiries in a timely and professional manner.
Key Responsibilities- Develop and maintain strong relationships with customers through effective communication and issue resolution.
- Manage customer complaints and concerns in a fair and timely manner.
- Work collaboratively with internal stakeholders to achieve business objectives and improve customer satisfaction.
- Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers.
- A dynamic and supportive work environment that fosters growth and development.
- A competitive salary and benefits package, including extra leave, paid parental leave, and workplace giving.
- Opportunities for professional growth and development, including training and mentorship programs.
- A fun and inclusive workplace culture that values diversity and inclusion.
- Highly developed verbal communication skills with the ability to adapt style to suit different personalities and situations.
- Demonstrated experience in resolving complex customer enquiries and managing customer complaints.
- Ability to work in a fast-paced, high-pressure environment with multiple priorities and deadlines.
- Strong problem-solving skills and ability to think critically and creatively.
We're excited to hear from you if you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. Apply today to join our team and be part of our journey to become Australia's best insurer.
