Enterprise Solutions Specialist

2 days ago

Melbourne, Victoria, Australia beBeeSolution Full time $220,000 - $240,000
Solution Architect

As a key team member, you will be responsible for driving comprehensive solution development for complex RFPs with a focus on end-user services and ServiceNow platforms. Your role will involve engaging with clients to understand business needs, designing tailored solutions, collaborating across functions, and producing high-impact proposal content.

Main Responsibilities:
  • Lead the end-to-end solutioning process for RFPs across end-user services including Service Desk, EUC, ITSM, and Modern Workplace.
  • Analyze client requirements and design value-driven solutions that meet their needs.
  • Collaborate with sales, delivery, pricing, and technology teams to ensure solution feasibility and competitiveness.
  • Stay updated on industry trends and integrate innovative practices into solution designs.
  • Develop high-quality solution documents and presentations for diverse audiences.
  • Own ServiceNow RFP solutioning including architecture design, effort estimation, and proposal development.
  • Design comprehensive ServiceNow solutions across ITSM, ITOM, HRSD, and CSM modules.
  • Conduct client workshops and discovery sessions to gather requirements and present solution options.
Requirements:
  • Bachelor's degree in IT, Computer Science, Engineering, or a related field (Master's preferred).
  • 10+ years of experience in IT services; 5+ years in solution architecture or pre-sales roles.
  • Proven experience leading complex RFP responses and enterprise-scale solutioning.
  • Strong expertise in ServiceNow modules including ITSM, ITOM, HRSD, and CSM.
  • ServiceNow CSA certification required; CIS certifications preferred.
  • Deep understanding of ITIL processes, end-user services, and modern workplace technologies.
  • Proficiency in solution costing, effort estimation, and proposal development.
  • Excellent communication, presentation, and stakeholder engagement skills.
  • Strong analytical, strategic thinking, and problem-solving capabilities.

We are seeking a skilled Solution Architect to join our team. If you have the necessary experience and qualifications, we encourage you to apply your skills.

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