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Key Quality Assurance Professional
3 weeks ago
Drive excellence in quality management and client experience.
About the RoleWe seek a dedicated Key Quality Assurance Professional to enhance operational effectiveness and deliver high-quality services.
Responsibilities- Ensure effective quality assurance practices and compliance with policies and procedures.
- Identify, analyze, and mitigate risks within operational processes and assist with corrective actions for continual improvement.
- Develop, coordinate, design, and deliver targeted training sessions to address risk or knowledge gaps.
- Research, prepare documentation, and provide advice on best practices to ensure adherence to relevant standards and enhance operational efficiency.
- Support consistent application of quality assurance practices across the work unit.
- Respond and advise on matters of legislative compliance when considering operational needs.
- Coordinate and review requests for information from internal and external clients to support business operations.
Deliver exceptional service and drive excellence in all aspects of our work. If you're passionate about improving service delivery and driving high standards, we encourage you to apply for this opportunity.
