Operations Excellence Professional

4 days ago

Sydney, New South Wales, Australia beBeeProcessAssociate Full time $140,000 - $150,000
Process Associate

We are seeking an experienced Process Associate to join our team. In this role, you will be responsible for monitoring and maintaining processes for the internal Service Delivery Team, enabling a strong capability, scale, consistency, and quality service offering to our clients.

About the Role

This is an exciting opportunity for someone who is passionate about delivering quality processes and training in a dynamic environment. You will have the chance to play a key role in delivering quality processes and training in our Service Delivery Team.

  • Main Responsibilities:
  • Monitor and review proposed new business rules, processes & procedures – ensuring compliance.
  • Assist with creating and maintaining training material/FAQ sheets as required.
  • Coordinate regular reviews of procedures and policies to ensure that they are accurate and maintained.
  • Assist with project delivery, including administration support, monitoring, and follow-ups with external parties.
  • Assist in preparing and facilitating the delivery of material, primarily around technical and product training, including induction programs for the Service Delivery Team.
Requirements

To be successful in this role, you will need:

  • 5+ years of experience within the Financial Services industry, preferably with both advice and asset management operational experience.
  • Extensive knowledge of compliance and regulatory requirements.
  • Strong knowledge of Platforms and Process Management applications.
  • A demonstrated track record of documenting and reviewing processes.
Benefits

We offer a range of benefits to support your career and wellbeing:

  • Flexible work arrangements.
  • An annual allowance to empower you to prioritise your personal wellbeing.
  • Study support and commitment to supporting professional development.
About Us

We are a leading organisation in the Financial Services sector, committed to delivering exceptional outcomes for our clients. We pride ourselves on our unique culture, underpinned by three organisational behaviours: Stretch, Own it, Make an impact.

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