Customer Service Consultant for Local Communities
7 hours ago
About Us
At Medibank, we strive to create the best health and wellbeing for all of Australia. Our purpose is to make real, fundamental change driven by a simple yet powerful goal: creating a better life for every individual in our community.
Our Community Teams
We have created geographically based, cross-functional teams because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalized, and it increases Medibank's ability to fully immerse in local communities right across Australia.
This approach results in longer and more sustainable relationships with our customers, leading to more fulfilling work for our people. By delivering a more tailored, personalized experience, we aim to make a real difference in the health of our customers and community.
About the Role
We have an exciting full-time opportunity for a Sales and Customer Service Consultant at our Penrith store. As a Local Community Consultant, you will play a pivotal role in bringing Medibank products and services to your local community.
You will be encouraged to show individual accountability and responsibility for supporting customers end-to-end with outstanding service. You will possess a unique combination of skills and diversity that equip you to solve standard day-to-day problems and serve local customers through various channels.
Your Key Responsibilities
- Apply your knowledge across various channels, including virtual messaging, face-to-face interactions, and phone-based systems.
- Provide great service to the local community, growing and maintaining your customer base.
- Be self-motivated and results-focused, driving your personal and team goals.
- Maintain strong diligence in providing the right products and services to customers, ensuring accuracy and protecting customer privacy.
- Show exceptional team spirit, supporting peers to achieve common objectives.
The Benefits of Working with Us
- Flexible Working: Enjoy the freedom to work in-store, remotely, or out in the community, depending on business requirements.
- Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
- Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.
A Competitive Salary
We offer a competitive salary of $60,000 - $80,000 per year, depending on your skills and experience.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all. We encourage applications from diverse candidates, including those with disabilities and LGBTQIA+ individuals. If you require any adjustments or alternative formats during the recruitment process, please contact us directly.
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