Senior Barista – Burleigh Heads

2 weeks ago

Gold Coast, Queensland, Australia Questcoffee Full time
{"Responsibilities": "

**Day Management**

* Opening and closing the café, managing inventory, ordering supplies, and efficiently running the day shift on some days.
* Maintaining strict quality control standards for all drinks and coffee bean preparation at Quest venues.

**Barista Responsibilities**

* Expertly preparing and serving a variety of beverages, food items, and providing exceptional customer service.
* Menu development through team collaboration to introduce new and exciting coffee and non-coffee beverage offerings that align with customer preferences and trends.
* Performing regular maintenance tasks and promptly troubleshooting any issues related to coffee and beverage equipment to ensure uninterrupted service.
* Providing expert advice and opinions on coffee selection, brewing techniques, and recommending complementary food items to enhance the overall customer experience.
* Conducting comprehensive training and development sessions for Quest team members at all venues, fostering continuous skill progression and a culture of excellence.
* Welcoming and engaging customers with friendly conversation, and actively determining their coffee preferences and needs to provide personalized recommendations.
* Educating both the team and customers about the characteristics of different coffee beans, their origins, and the nuances of various roasts.
* Actively promoting and selling coffees, as well as coffee brewing equipment, by effectively communicating the unique attributes and benefits of each product.
* Staying informed and up to date on the latest coffee and café drink trends, attending industry events, and sharing knowledge with the Quest team to continually elevate the café's offerings.
* Maintaining a clean, safe, and hygienic work environment that adheres to organization standards and follows sanitation regulations to prioritize the well-being of both staff and customers.

**About You**

* **Professional Requirements**

* 3 or more years of recent experience as a Barista.
* 1 or more years experience as a Head / Lead barista or Barista Trainer.
* Strong knowledge of coffee beans, origins, and brewing techniques.
* Strong listening and verbal communication skills.
* A strong understanding of Food Health & Safety.

* **Nice to Have**

* Certification II or more in Hospitality.
* Organic handling experience.
* Cafe or Restaurant Management experience.
* Food handling / Cookery experience.

* **Personal Requirements**

* Australian citizen or resident with an appropriate visa to work in Australia.
* Note: This role is not suitable for Working Holiday VISA holders.
* Availability to work at least 1 weekend day every 2nd week
* Availability to work shifts from 5am to 2:45pm weekdays, and between hours 5am to 5pm on weekends.
* Loves coffee and tea
* Own transport to and from work

* **Personal Qualities**

* You strive for open and honest communication with respect for others
* Professional demeanor and a desire to exceed expectations
* Strong customer focus and empathy
* Desire to learn
* You are reliable, punctual, and organized
* You like getting things done and care about how they get done
* You are proactive and self-directed, identifying issues and opportunities ahead of time
* You strive for achievement and making a difference

**Benefits**

* $33 - $34 / h Weekdays Casual Rate + Penalty Rates on Weekends
* Free drinks and meals on shift, and employee discounts.
* Support from a great team of professionals, fostering a collaborative and positive work environment.
* Enviable working location in the beautiful Burleigh Heads.
* Opportunity to switch to Full Time position after 3 months.

**How to Apply**

Please submit your CV and a short cover letter using the form below and we'll reach out to you to schedule an initial chat.
Your cover letter should include:

* how you found out about Quest and why you want to join,
* a little bit about your goals

Suitable candidates may be requested to complete a trial and or test.

#J-18808-Ljbffr"}

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