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Insurance Industry Professional
1 week ago
**About Allianz Popular SL.**
We are a leading insurance and asset management company in the world, committed to caring for our employees, their ambitions, and challenges.
As a Claims Consultant at Allianz Popular SL., you will be part of a unique employer that empowers its employees to grow and shape a better future for our customers.
We believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We welcome applications from individuals with different backgrounds, skills, and experiences.
**Job Description:**
You will provide high-level service experience to customers and clients through effective relationship building, problem solving, and needs analysis. You will identify customers' needs and provide appropriate advice and direction where required, triaging and directing workflow to Easy Living colleagues.
You will assist in identifying customer needs by region, providing proactive feedback to clients and internal stakeholders. You will ensure all services provided are within the benefit limits laid out in the product/entitlement and in line with expectations set out in the written business process or procedure.
**Administration Responsibilities:**
- Assist in the administration of Network Procurement activities to ensure effective service delivery of domestic assistance items.
- Complete all Contact Centre administrative work items within agreed timeframes and to standards set out in the Contact Centre Quality Assurance Framework.
**Quality Assurance Requirements:**
- Ensure all relevant Quality Assurance guidelines are followed and adhered to during every interaction with Allianz Partners Australia customers.
**Communication Expectations:**
- Ensure all written communication is clear, concise, and consistently of a high standard.
**Benefits:**
We offer a supportive and inclusive work environment, opportunities for growth and development, and a competitive salary and benefits package.
